TII Global

COVID-19 Statement for Group Plans

by Travel Insured | Aug 03, 2020

Updated August 3, 2020

PLEASE NOTE: We are experiencing a higher call volume than usual and there may be longer wait times. We appreciate your business and will continue to assist you as quickly as possible.

Additional Student Group COVID-19 FAQs
Additional Group Deluxe COVID-19 FAQs


The Centers for Disease Control and Prevention (CDC) is closely monitoring developments with the Coronavirus. The outbreak of the Coronavirus was first reported on December 31, 2019 in Wuhan.


Countries in the affected regions, and areas with reported incidents, continue to be eligible destinations. Should travelers become ill with the Coronavirus while traveling, coverage may be available for Emergency Medical, Medical Evacuation, or Trip Interruption.

Travel Insured previously advised that there would be no coverage under our plans due to the coronavirus, except for CFAR. It remains true that the State Department’s decision to issue a travel advisory of level 4 for China, or any other country, does not trigger coverage, nor does a fear to travel due to the virus. However, it has come to our attention that the coronavirus may be causing individuals to be quarantined and flights to be delayed. The coverages that could be implicated beyond CFAR include the following:

Travel Delay - An insured traveler must be delayed for the time sensitive period while en route to, from, or during a trip due to a covered reason.


Missed Connection - If a delay causes you to miss a cruise or tour departure due to a covered reason, you may have coverage under Missed Connection. The delay must meet the time sensitive criteria listed in your plan.

The delay of a common carrier can be included as one of the covered reasons for Missed Connection.


Trip Cancellation and Trip Interruption - An insured traveler must cancel or interrupt their trip due to a covered reason. One covered reason for Trip Cancellation or Interruption that could apply is quarantine.

If your travel supplier cancels your trip, the Trip Cancellation benefit may pay for the reissue fee charged by the airline for the tickets. You must have insured the entire cost of your trip including the airfare cost.


Cancel for Any Reason - Some travelers may prefer to cancel their trip out of concern for the Coronavirus. For insured travelers who purchased Cancel for Any Reason coverage, we remind you that cancellations must be made 48 or more hours prior to scheduled departure and payment is limited to 75% of the non-refundable trip cost up to the stated plan maximum limit.


Every Travel Insured plan also includes Non-Insurance Emergency Travel Assistance Services available 24/7 to help travelers whenever they are in need of assistance during their trip.

This statement only provides a general summary. Please refer to your actual plan document for the specific terms and conditions of the specific plan purchased as eligibility for coverage varies based upon the specific plan terms, conditions and limitations, and may vary by state or may not be available in all states. Travel Insured recommends travelers purchase proper travel protection plans in case of unforeseen circumstances and to know where to go and where not to go during their travels.


This website contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company under form series T7000 et. al., T210 et. al. and TP-401 et. al. The Crum & Forster group of companies is rated A (Excellent) by AM Best 2022. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. The plans also contain non insurance Travel Assistance Services provided by C&F Services through Active Claims Management (2018) Inc., operating as “Active Care Management”, “ACM”, “Global Excel Management”, and/or “Global Excel”. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions, and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. Your travel retailer maybe compensated for the purchase of a plan. CA DOI toll free number: 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured: P.O. Box 6503, Glastonbury, CT 06033; 855-752-8303; [email protected]; California license #0I13223.